Building a brand through Facebook

Increase loyalty . By “Liking” a Facebook brand page, consumers are essentially opting in to receive your brand messaging. This is a powerful opportunity to connect with them and turn them into brand ambassadors and lifetime customers.

Communicate. Facebook marketing is not just pushing out brand messages. It has become common for customers to use a brand page to bring up inquiries or offer feedback. Handled correctly, this can be a fantastic way to communicate with customers and offer them exceptional customer service.

A lot of large brands have an active social media presence, however there is an over-reliance on simple counting of Facebook Fans as a key performance metric. Given that a brand has acquired a certain number of Fans, its goal should be to deliver maximum reach, achieve brand resonance, and hopefully influence consumers to purchase or engage with the brand.